Community Insiders

Update on Ideas Submitted on Customers' Behalf in the Ideas Portal

  • 1.  Update on Ideas Submitted on Customers' Behalf in the Ideas Portal

    Posted 27 days ago

    You may have noticed that the original idea you were following is no longer visible in the Ideas Portal.

    In some older cases, ideas were submitted internally by Zuora employees on behalf of customers. Since then, we've updated the process so that product ideas are submitted directly by customers through the Ideas Portal. As part of that transition, some older internally submitted ideas were removed.

    I understand that's frustrating, especially if you were following the original link.

    If this enhancement is still important to you and your team, the best next step is to submit it through the Ideas Portal using your own account. That helps keep the idea visible and gives our product team a direct way to follow up if they need more context.

    If helpful, you can repost the original request and include the use case, business impact, and any details about how this affects your quoting workflow so the team has the right context. I am actively working with product managers to review submitted ideas, and ideas with upvotes and comments can gain additional visibility by showing broader customer interest and context.



    ------------------------------
    Lana Lee
    Senior Community Manager and Strategist
    Zuora, Inc.
    ------------------------------